It’s called ‘The White Screen of Death’ for a reason. If you are here, you probably know why.

Did you recently install a plugin? Take a look at this flow chart to see if you can resolve the issue.

If the White Screen of Death was not caused by a plugin, below we provide some basic steps you can follow to begin debugging it:

  1. SFTP to your document root
  2. Change into the WordPress directory.
  3. View or download the php-errors.log file.
  4. Take a look at the last few lines of the error log to determine the cause of the white screen.

You might see a very specific PHP error which will provide a line number in the file that’s causing the problem. At this point you can:

  1. Download the file that’s causing the problem.
  2. Go to the line that was listed in the error log.
  3. Fix the issue.
  4. Upload the file back to the server.
  5. Test your website.

If the white screen does not go away then repeat all of the steps above. Sometimes there could be more than one error.

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